Privacy Policy
At www.casino-reelson.net (referred to below as “Casino,” “website,” “we,” “us,” or “our”), protecting your personal information matters to us. This Privacy Policy (the “Policy”) explains how we and our subsidiaries collect, use, disclose, and safeguard your personal data in line with applicable law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR).
This Policy covers our website (www.casino-reelson.net), our services, and any interaction you have with us.
This website is meant only for individuals aged 18 and over, and we do not knowingly collect data from anyone younger. If we discover that we have unintentionally collected data from someone under 18 — for instance, through misuse of the website — we will handle that data appropriately under applicable law.
2. About Us
Reelson in Australia is owned and operated by Novatrix SRL (the “Company,” “website,” “we,” “us,” or “our”), incorporated under the laws of COSTA RICA under company registration number , with its registered address at PROVINCE 03 OF CARTAGO, COUNTY 07 OF OREAMUNO, POTRERO CERRADO, NORTH SIDE OF MANUEL ÁVILA CAMACHO SCHOOL, COSTA RICA.
As the party that owns and runs the website, we act as the Data Controller — meaning we decide how and why your data is processed within our relationship with you, as set out in this Policy.
To meet our legal obligations around processing your personal data, we have appointed a Data Protection Officer (DPO). The DPO can answer any questions about this Policy and help with concerns regarding your personal data. For questions, to exercise your legal rights, or to raise a complaint about how your data is handled, contact our DPO at [email protected].
3. Types of Personal Data, Processing Purposes, Legal Basis, and Data Sources
We collect and process personal data in order to provide our services, meet legal obligations, and keep the gaming environment safe and secure. Personal data covers any information that can identify you, directly or indirectly. Below we explain what data we collect, why we process it, the legal basis for doing so, and where it comes from.
4. Categories of data we process:
Identity Data: full name, username, date of birth, gender, nationality, and ID numbers (such as ID card or passport).
Contact Details: home address, proof-of-address documents, email address, phone number, and other means of reaching you.
Financial Data: bank account details, payment card information, and documents confirming your source of funds or wealth (bank statements or proof of income).
Transaction Data: information about your deposits, withdrawals, and other financial transactions.
Gaming Data: which games you play on our site, login/logout times, wagering activity, bonuses claimed, and your responsible gaming history.
Technical Data: IP address/location, login details, browser type and version, time zone, operating system, platform, and other technology used to access our website.
Marketing and Communication Data: your marketing preferences and any communications with us.
Any other data you share with us in the course of communication.
5. Purposes of Processing and Legal Basis:
Service Delivery: managing your account, processing transactions, verifying your identity, answering queries, and giving you access to promotions.
Legal basis: performance of a contract.
Compliance with Legal Obligations: following Anti-Money Laundering (AML) rules, running Know Your Customer (KYC) checks, enforcing responsible gaming measures, and meeting regulatory reporting duties.
Legal basis: legal obligation.
Fraud Prevention and Risk Management: identifying and preventing fraud, bonus abuse, and unauthorized activity, and keeping records on high-risk customers.
Legal basis: legitimate interest (protecting our business and users).
Marketing and Personalization: sending promotional offers, personalized ads, and marketing messages tailored to your preferences.
Legal basis: your consent and/or legitimate interest.
Analytics and Service Improvement: analyzing website traffic, fixing technical issues, improving the user experience, and conducting research.
Legal basis: legitimate interest.
AI-Assisted Customer Communications: we use third-party conversational AI tools within our messaging platform to help manage conversations, quickly pull up support tickets and customer profiles, spot patterns, and generate helpful responses.
Legal basis: legitimate interest in streamlining our operations.
Security Assurance: monitoring and strengthening platform security.
Legal basis: legitimate interest and legal obligation.
6. Sources from Which We Collect Data:
We gather personal data from a range of sources to maintain compliance, security, and a smooth user experience:
Directly from you — information you give us when registering, using our services, or contacting us.
Verification providers — services that confirm your identity, age, or address.
Financial institutions — banks and payment providers involved in processing your transactions.
AML and PEP databases — used to run anti-money laundering checks and identify politically exposed persons.
Regulatory authorities and responsible gaming databases — official sources that help us meet legal and responsible gaming obligations.
Business partners — affiliate networks, advertising platforms, and analytics providers who may share pseudonymous data for marketing and service optimization.
7. Disclosure of Personal Information
To deliver our services, we sometimes need to share your data with trusted third parties, including:
Group Members: We may share your data within our group of companies for fraud prevention, bonus abuse, AML, and Responsible Gaming purposes. With your consent, we may also share it for direct marketing about other products within the group.
Game Providers: Some game providers need access to certain data (such as your username or IP address) to make games available on our site. Their own privacy policies are available on their websites.
Payment Providers: We may share your data with payment providers to process transactions. Their privacy notices are available on their sites.
Marketing Partners: If you consent to marketing, we may share your contact details with partners who handle promotional emails, SMS, and calls.
Regulatory Authorities: We may share data with law enforcement or regulators where legally required, and we will push back on requests that are unreasonable or unclear.
Third-Party Communication Software: We rely on third-party services to support our email and live chat channels.
Conversational AI Service Providers (OpenAI, Google Gemini, Anthropic): These providers act as Data Processors, with limited access to our customer messaging data to support, automate, and improve our marketing and customer service workflows.
AML and KYC Verification Tools: To meet our legal obligations, we may share data with third-party tools that verify age, identity, and fraud risk.
Business Transfers: If we go through a merger, acquisition, or sale, your data may be transferred, and we will let you know before this happens.
Data Processors: We may also share data with our lawyers, consultants, and regulators under strict data processing agreements that protect your information.
We make sure every third party handles your personal data lawfully, securely, and only for specified purposes, in line with this Policy. We do not let third parties use your data for their own ends, and we limit what we share to what each party actually needs for its role.
8. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we make sure appropriate safeguards apply, such as:
Standard Contractual Clauses (SCCs) approved by the European Commission.
Transfers to countries recognized as having adequate data protection standards.
9. Data Retention
We keep your personal data only for as long as needed to fulfil the purposes for which it was collected.
When setting retention periods, we take into account the purpose of collection, applicable laws, the nature of the data, and the risks tied to unauthorized use or disclosure.
Anti-money laundering rules require us to retain your personal data for at least five years after your account is closed. Requests to erase data before this period cannot be honoured.
We may also keep anonymized data to improve our services and marketing communications, without any automated decision-making involved.
10. Consent and Your Rights
By using our services, you agree to the collection, use, and disclosure of your personal information as set out in this Policy. Under GDPR and PIPEDA, you have the right to:
Withdraw your consent at any time, subject to legal or contractual limits.
Access, correct, or request deletion of your personal information.
Restrict or object to how your data is processed.
Request that your data be provided in a portable format.
Opt out of marketing communications.
File a complaint with a data protection authority if you feel your rights have been breached.
11. Automated Decision Making
As a rule, we do not base our business decisions on fully automated processes. Where we do use such processes in specific cases, we will inform you separately, as required by law.
12. Data Security
In managing your Player Account, we follow strict legal requirements for protecting personal data.
We apply reasonable technical, physical, and administrative safeguards to protect your personal data from loss and unlawful processing, including theft and unauthorized access. Any personal information you share with us is transmitted over a secure server, and access to it is limited to employees, agents, contractors, and third parties who need it for business purposes.
Your Player Account can only be accessed with your unique ID and password, and you can turn on two-factor authentication (2FA) for extra protection. Keep your login details confidential and make sure no one else has access to them.
13. Changes to This Privacy Policy
We may update, amend, or revise this Privacy Policy as technology evolves and legal requirements change. We encourage you to check back periodically so you stay informed about how we protect your information.
14. Contact Information
If you have questions about this Privacy Policy or your personal information, contact our DPO at [email protected]. You can also reach our support team at [email protected] or via live chat.