Anti-Fraud Policy
Novatrix SRL (“Novatrix”) places the integrity of its gaming platform above all else. Fair play and transparency are non-negotiable for us, and we work actively to prevent and address any fraudulent conduct that could undermine player trust or the reliability of our services on Reelson casinos. This Anti-Fraud Policy sets out our position on the various forms of fraud we may encounter and describes the measures we take to detect, prevent and respond to them.
2. Types of Fraudulent Activities
2.1. Collusion and Unfair Collaboration: Collusion happens when players work together with others to gain an unfair edge over other players or the casino. This can involve sharing information, coordinating tactics, or any other form of illicit cooperation intended to manipulate game outcomes.
2.2. Development of Unethical Strategies: Players are strictly prohibited from designing or using strategies meant to exploit weaknesses in our games or systems for unfair winnings. This includes exploiting loopholes, manipulating odds, or misusing bonuses and promotions.
2.3. Fraudulent Actions Against Casinos or Payment Providers: Deceptive practices such as filing chargebacks on credit card payments or withholding legitimate payments amount to a breach of trust and fairness. Any attempt to defraud the casino or its payment providers will be met with prompt, decisive action.
2.4. Creation of Multiple Accounts: Opening more than one account with the aim of getting around restrictions, abusing promotions, or misleading the casino is treated as fraud. Each player may hold only one account; any breach of this rule leads to account closure and forfeiture of winnings.
2.5. Low-Risk Roulette Play: Placing matched bets on both black/red or even/odd to cover most of the table is considered an unfair attempt to exploit the game’s mechanics. This compromises the integrity of the game and is not permitted.
2.6. Other Forms of Cheating: We do not tolerate any other action taken to gain an unfair advantage over other players or to manipulate our systems, including but not limited to the use of external tools or software, collusion with staff, or tampering with game outcomes in any way.
3. Actions Against Suspected Fraud
3.1. Account Termination: Novatrix reserves the full right to close a player’s account and withhold any pending payouts where fraud is suspected. This decision rests entirely with Novatrix, and affected players may not always be given the reasons behind it.
3.2. Reporting to Regulatory Bodies: Where fraud is confirmed, Novatrix may inform the relevant regulatory bodies in order to uphold industry standards and guard against malicious conduct. We remain committed to transparency and cooperation with regulators in tackling fraud.
3.3. Handling of Chargebacks: Where a chargeback is filed, Novatrix may take appropriate steps, including billing the player for resulting damages, pursuing further losses, or closing the account and voiding any related winnings. Chargebacks cause financial loss to the casino and disrupt the payment process.
4. Zero Tolerance to Advantage Play
Novatrix takes a zero-tolerance approach to advantage play, which covers the use of stolen cards, filing chargebacks, opening multiple accounts to exploit promotions, submitting false registration details or documents, and any other conduct that harms the casino’s integrity. We actively monitor for advantage play of any kind and act decisively to preserve fairness across our gaming environment.
5. Account Closure and Refunds
Where circumstances call for it, Novatrix may close a player’s account and refund any remaining balance, less applicable withdrawal charges, at its own discretion and without advance notice. This exists to protect legitimate players and preserve the integrity of our services against fraud.
6. Verification Procedures
To meet regulatory standards and guard against fraud, Novatrix may ask players to submit verification documents in Latin or Cyrillic script. If such documents cannot be provided, video verification may be required, where players confirm their identity and documentation on camera.
7. System Manipulation and Criminal Charges
Novatrix closely monitors for any sign of system manipulation or fraud. Where evidence is found, payments may be withheld and criminal charges may be pursued against those responsible. We are committed to upholding fairness and integrity across our operations and will pursue legal action against anyone who seeks to compromise our services.
8. Error Reporting and Non-Exploitation
Players must report any software errors or anomalies they encounter during gameplay without delay, and must not exploit such issues for their own benefit. Failing to do so may leave the player liable for any resulting costs or consequences. Maintaining fair play for everyone depends on players cooperating in this way.
9. Deposit Wagering Requirement
Before withdrawing deposited funds, players must wager an amount equal to three times the deposit. This requirement exists to prevent misuse of deposit bonuses and promotions and to ensure genuine gameplay. Not meeting this condition may result in withdrawal fees at Novatrix’s discretion.
10. Withdrawal Procedure and KYC Compliance
Novatrix works to keep the withdrawal process smooth for players. That said, if Know Your Customer (KYC) verification is not completed within the given timeframe, winnings may be forfeited and the account temporarily locked. KYC compliance helps keep the platform secure and guards against fraud such as identity theft and money laundering.
11. Not a Financial Institution
Novatrix functions purely as a gaming platform and is not authorised to provide financial services or act as a financial institution.
As a result, balances held with Novatrix do not earn interest, and no fiat-to-crypto exchange service is offered. Our focus is on the security and fairness of our gaming services, not on financial transactions beyond that scope.
12. Language
This Anti-Fraud Policy is written in English. Translations may be provided for convenience, but where any discrepancy arises, the English version takes precedence.
We aim to keep our communication with players and stakeholders clear and transparent, and we work to make sure our policies and procedures are accessible and understandable to everyone.
13. Contact Us
If you have any questions or concerns about this Anti-Fraud Policy, feel free to contact Novatrix at [email protected]. We remain committed to the highest standards of fairness and integrity across our operations, and we welcome feedback and cooperation from players and stakeholders in pursuit of that goal.